Shipping & Returns

Your tracking may say "pre-shipment" even though it was shipped. It is taking longer for the carriers to scan packages.

Shipping within the United States:

Free standard shipping via USPS within the United States.
Transit times for USPS typically average 5-7 business days or more
USPS is not a guaranteed service and delays may occur due to weather, etc.
Alaska, Hawaii, US Protectorates, APO, and FPO locations ship via USPS only

Shipping outside of the United States (International):

We offer shipping services via USPS and UPS.
UPS is the quickest shipping option, while USPS shipping can take anywhere from 7 to 15 business days or more.
Customs delays may occur during the shipping process.
Customers are responsible for paying all import taxes, duties, or traditional fees charged by the destination country.
Unfortunately, we cannot issue refunds for lost, stolen, or seized international shipments as well as for packages that are undeliverable due to an incorrect address.
International shipping charges are not refundable if customer does not pick up the parcel in a timely manner and/or refuses the parcel and customs are forced to return the parcel to us

How do I track my order?

Click "TRACK ORDER" on our page and enter your information
Check your spam folder for the tracking number sent via email
It may take up to 48 hours for tracking to be updated by the carrier.

UPS:

Orders received by 2pm EST, Monday - Friday will ship the same day. After 2pm EST, M-F, it will ship the next business day.
Delivery days are Monday - Friday only.
Weather delays may occur, and UPS does not guarantee or reimburse for deliveries delayed due to weather.
PO Box addresses are not accepted by UPS

Can I change or cancel my order?:

To ensure prompt delivery of your items, we process orders for shipping immediately. If you wish to modify your order, please contact us within 30 minutes of placing it. We cannot make changes to orders placed on weekends. The fastest way to cancel or make changes to your order is to reach out to us via phone or chat. You can call us at 833-546-4738 or click on the chat icon located in the bottom right corner of our website.

I forgot to add a discount code:

After an order has been placed, we are unable to make any adjustments to it. Nevertheless, we do provide various discount opportunities throughout the year. To take advantage of these offers, please sign up for our newsletter or use the code you have received for your future purchase.

Refusing a package OR incorrect Shipping address:

If you decide to reject a package, without our consent, or your shipping address is incorrect and undeliverable by the carrier, you may be charged a processing and handling fee of up to $5.99

Issue with an order after delivery:

We strive to be perfect but we are human! If you have any issues with your order please let us know within 3 business days of delivery, so make sure you check all your goodies!

Return policy:

If you are not completely satisfied with your purchase, you may request a full refund (less shipping cost) or exchange. All requests for refunds and returns must be made within 30 days of your purchase date. Customers are responsible for shipping any returned product back to us unless you received the wrong item or just wish to exchange.

Return Checklist:

To qualify for a refund, items being returned must be unopened, in their original packaging, or less than 30% used.
Pack the item(s) securely in the package, and include either the order number or the original packing slip.
At this time, we do not provide return labels
Shipping charges are not refundable
Return address: King Kanine, Attn: Returns, 150 S. Pine Island Road, #115, Plantation, FL 33324

Please call us at 833-546-4738 or email support@kingkomb.com with any questions.