King Kanine is open and processing orders as normal. We are taking necessary precautions to safely package your products.
We know that you are eagerly awaiting the delivery of your order. You might have noticed that literally ALL deliveries have slowed considerably this year. Carriers like UPS, FedEx and the Postal Service are having trouble keeping up, and King Kanine orders are certainly no exception.
Some orders are taking a little longer to arrive. And while we hope yours isn’t one of them, we appreciate your understanding!
Your tracking may say "pre-shipment" even though it was shipped. It is taking longer for the carrier to scan packages.
Please contact the carrier first for additional information.
Free shipping on all domestic (U.S.) orders over $100. Orders are processed on the day they are received and ship as quickly as possible. Transit times vary and average from 2-5 business days and may incur a delay from the carrier. Standard Shipping is via USPS.
How do I track my order?
Once your order is shipped, we will send you an email with a tracking number. Please check your spam folder since the email comes from our shipping portal. Sometimes it may take up to 48 hours for tracking information to be updated, by the carrier, so please be patient and rest assure your package has left our warehouse and it’s on its way to you and your furry friend
Alaska, Hawaii, US Protectorates, APO, FPO : We ship to these areas using USPS standard or Priority mail.
UPS/FedEx shipments within the US : If order is received by 2pm EST, Monday - Friday, the order will ship that same day, if in stock. Delivery days are only Monday - Friday. Please note that weather delays may occur and UPS/Fedex do not guarantee or reimburse for deliveries delayed due to weather. PO Box addresses are NOT accepted by these carriers.
Changes to your order prior to shipping :
Please call 833-546-4738 to speak to a team member to confirm the change. Changes can only be confirmed over the phone & voicemail and not via email.
Once an order is placed, we cannot make any changes or adjustments to it. Luckily we do offer many discount opportunities throughout the year. Make sure to sign up for our newsletter or use the code you received for a future purchase.
Incorrect addresses on order:
Please double check your shipping address, prior to completing your order. An incorrect address or missing vital information such as an APT or STE # will cause your package to be delayed.
Issue with an order after delivery: We strive to be perfect but we are human! If you have any issues with your order please let us know within 3 business days of delivery, so make sure you check all your goodies!
All Other Countries : We ship via DHL Global Mail. Transit time can range from 6 to 12 business days or sometimes longer. Delays may occur due to customs. Customers are responsible for all import taxes, duties, or traditional fees charges by the destination country. You will be contacted by the proper agency to pay those additional fees in order to receive your package.
International shipping charges are not refundable if customer does not pick up the parcel in a timely manner and/or refuses the parcel and customs are forced to return the parcel to us
If you are not completely satisfied with your purchase, you may request a full refund on the purchase price (excluding shipping cost) within 30 days. We will gladly exchange or refund. All requests for refunds and returns must be made within 30 days of your purchase date. Customers are responsible for shipping any returned product back to us unless you received the wrong item or just wish to exchange
- Items being returned must be unopened, in original packaging or less than 30% used to qualify for a refund.
- Pack the item(s) securely in the package along with order number or the original packing slip.
- All return shipping postage costs must be paid by the customer.
- We recommend using UPS, FedEx or USPS to ship your returned product(s) back to us and to receive a tracking number.
Please email email@example.com to request our return address. Once returned, a full refund excluding the shipping charge will be processed